Process Improvement Do’s and Don’ts

Course Preview

Process improvement initiatives (CMMI-based or not) require not only support from management, but also good planning and tracking, as any “mission-critical” project. This tutorial provides practitioners with insights into applying simple concepts and tools to manage your improvement initiatives to success and covers valuable lessons learned from Alcyonix’ proven hands on experience.

Course Benefits

• Provides a practical and portable (across models – ISO, SW-CMM or CMMI) approach to initiating and successfully driving a process improvement initiative to success.
• Provides a preview on potential pitfalls (PI “killers”) that you easily be avoided, before hitting the wall.

Course Topics

• Process Improvement in an “IDEAL^SM” world
• Identifying and involving stakeholders
• Where does it hurt most?
• Establishing the foundations for success
• “Just do it”…Not
• Lessons learned…Lots of lessons

a. Process development

b. Process deployment

c. Process communication

d. Process training

Course Material

• Paper copy of the Tutorial Material
• Typical improvement WBS and estimate worksheet
• Example of a Process Group (SEPG or EGP) Charter
• Example of a Process Compliance Matrix
• Process Implementation Indicator (required for SCAMPI CMMI appraisals)
• Process definition template
• Examples of CMM-CMMI Policies
• Example of a SCAMPI (CMMI Plan), (SCAMPI means SEI CMMI Evaluation)
• Example of a SCAMPI (CMMI Appraisal) Final Presentation

Who Can Benefit from this Course?

• Anyone interested in understanding, from a tactical standpoint, how to plan, execute and manage a process improvement initiative.

Prerequisite(s)

• N/A

Authors of the Tutorial Material

People with extensive process improvement experience and certificates, e.g.:

• SEI SCAMPI Leads
• SEI CMMI Instructors
• SEI Observer
• Certified Quality Auditor & Manager
• ISO Auditor

Together the authors have provided process (e.g. CMMI) training to more than 100 different organizations from 4 continents. They have been involved in approximately 50 process assessments in Canada, the United States and Europe. They have accomplished multiple process improvement projects (including Level 5) with success using different standards.

Tutorials

Alcyonix offers these tutorials both publicly, as per our calendar or, by request, privately. An in-house course is interesting when you wish to have several employees trained since this permits you to save on costs. To request a course registration form for a course on our calendar or to request a private course communicate with Ginette Morin at 450 653-3533 or by email at ginette.morin@alcyonix.com

Consult our calendar for public courses.

Contact us to request a proposal for a private (internal) course.